Welcome to bookflyt.com, operated by BookFlyt, Inc., a New Jersey corporation, and its subsidiaries and corporate affiliates. The terms “we,” “us,” “our,” and “bookflyt.com” refer to BookFlyt, Inc., and its affiliates.
“BookFlyt Partner” means any co-branded and/or linked website that we use to provide links, content, or service. The term “you” is used for the customer who visits our website and/or makes a reservation through us on this website or through our call executives.
This website is accessible to you conditioned upon your acceptance without any alteration in the terms, conditions, and notices set forth below. Please go through this section of Terms and Conditions carefully, as it contains important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also review our Privacy Policy, which governs the use of this Website and is incorporated by reference in our Terms and Conditions.
By using this website to make any reservation or for travel-related services, or by contacting our call center executives, you agree that the Terms and Conditions mentioned here shall apply. If you do not agree to these Terms and Conditions, please do not use or book any reservations through this website or our call center executives.
Using the Website: In order to use this Website, you agree to the following conditions:
DISPUTES; ARBITRATION: BookFlyt is committed to customer satisfaction. Every time you have a problem or dispute, we will try our best to resolve your concern. In case we are unsuccessful, you or we may pursue claims as described in this section.
To allow us an opportunity to resolve informally any disputes between you and us in any way relation to the website, our Terms and Conditions, Privacy Policy, services, or any dealings with our customer service executives, or any claims made by us, you agree to communicate your Claim to BookFlyt by contacting BookFlyt Customer Support or calling 1-855-838-5903. You agree not to involve any suit or to initiate arbitration proceedings until 60 days after the date on which you communicated your Claim to our Customer Support. In case we aren’t able to resolve your claims within 60 days, you may seek a solution through arbitration, as set forth below.
You and BookFlyt agree that any and all claims will be resolved by binding arbitration, rather than in court, other than those that you and we may assert claims on an individual basis in small claims court (only if they qualify). These include any claim you assert against us, our partners, our subsidiaries, travel suppliers (which are beneficiaries of this arbitration agreement). This also includes any claim that emerged before you accepted these Terms and Conditions, regardless of whether prior versions of the Terms and Conditions required arbitration.
There is no judge or jury in arbitration. Also, the court review of an award granted by the arbitrator in their decision is limited. However, an arbitrator can grant an award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs). The arbitrator must abide by these Terms and Conditions.
Arbitrations shall be pursued by the American Arbitration Association (AAA). It shall follow its rules, including the AAA Consumer Rules. Payment of all filing, administration, and arbitrator fees shall also be governed by the AAA’s rules, excluding those as provided in this section. In case your total claim is less than $10,000, we shall reimburse you for filing fees you pay to the AAA and also pay arbitrator’s fees.
The proceedings to resolve any claim shall be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator will hold the responsibility to decide issues as to the scope of this arbitration agreement. If for any reason a claim is taken to court rather than in arbitration, you and we each waive any right to a jury trial.
To start an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to info@bookflyt.com.
In case we request arbitration against you, we shall notify you at your email address or street address you have provided. The AAA’s rules and filing instructions can be found at www.bookflyt.com or by calling 1-855-838-5911.
This arbitration agreement shall be governed by and enforced in accordance with the guidelines of the Federal Arbitration Act as well as federal arbitration law. An arbitration decision can be given by any court with competent jurisdiction.
Prohibited Activities: The information available on this Website (including, but not limited to, price and availability of travel services) as well as the interface used to provide this content and information is proprietary to us or our suppliers and partners. While you may make limited copies of your travel documents for travel or reservations made through this website, you agree not to otherwise modify, distribute copy, transmit, perform, display, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, or services obtained from or through this Website.